Complete redesign for an online community to follow artists and live shows, upload media, and connect with other music fans.
Bill Split with PayPal,
easily settle the bill with friends and family
Designed for the PayPal mobile app
CASE STUDY
THE PROBLEM
“I bought our friend a wedding present from all 4 of us, then I had to chase everyone down to pay me back.”
THE SOLUTION
Provide a way to quickly request money from a group of people, as well as an easy way to get stay on top of getting repaid.
1. Research
CUSTOMER PAIN POINTS
Customers had exisitng methods for splitting bills and getting paid back, but there were a few points in the process where there was room for improvement: calculating the split, sharing repayment info, tracking who has/hasnt paid back, encouraging repayment.
USE CASES TO SOLVE FOR
PayPal has an existing product for collecting money from groups of people, so bill splitting needed to differentiate itself.
Friends & family
Groups of 2-5 people
Specific monetary amount
Not F2F interactions
Create a product that at its most basic, provided a fast and easy way to split a bill. To make the product valuable and differentiate it, we needed to create a system that makes repayment easy—alleviating the awkwardness of asking friends to pay you back, and keeping track of which shares have been repaid or are outstanding.
2. Strategy
3. Wireframing
DESIGNING THE SPLIT PROCESS
The goal for this UX is to facilitate an easy and fast mechanism to send out split requests, while still giving users flexibility and customization, as well as confidence in their decisions and selections.
PLANNING FOR POST SPLIT TRACKING
After the split is executed, we need to give an at-a-glance understanding of their repayment status, who has paid and who hasn't, In the case of those who haven't paid, we need to offer a way to follow up with friends or family by sending a reminder.
We tested the UX with users every week throughout the entire process, from initial wireframes, to complete visual designs, Testing helped us in two major ways—1. simplifying the core split screens to be as pared down and seamless as possible, and 2. drove home how essential the post split tracking is to a successful product and rewarding experience for our customers.
4. Testing
5. Final Design
COMPLETE UX FLOW
5. Final Design
SCREEN BY SCREEN
6. Iterate
The core product could be enhanced with a few nice to have features that would make the process more seamless—automatically identifying a purchase that could need a bill split, offering recent split groups for easy selection, customized information about the split and what to include or hide when sending out to the group, and automated reminders to help users get paid.
